BAD SERVICE VERY AWFUL FUSTRATING EXPERIENCE

Yesterday I needed to utilize my pay just now and Superbalist was running a promo of 30% off before midnight when it was time to pay for my items pay just now gave me a hassle mind you i have a pin code activated on my app as a security feature also pay just now does not take any funds from your account with you authorizing the funds on your banking app, still they needed me to take a picture to authenticate myself and when I did that they blocked my accountb asking me to send a selfie with an ID next to face to authenticate me and did that till to date I have not been assisted, they claim they chat feature on the app is the quickest but they never respond, they never answer their calls they respond three days later imagine loosing out on a 30% deal on items you really wanted and till now they have responded to my query I am still blocked I cant even utilize my pay just now and they wont even give me that 30% offer I lost out on. It was such a bliss to use pay just now and recently they just brought back that face aunthentication feature that is such a inconvenience as they also mention that it might not recognise you due to low quality lighting on technical issue why implement something that will inconvenience your customers. I'm so ****ed this is definately not on. I have no idea what kind of boredom is this implementing things that are useless and ineffective imagine you have ppl waiting on the queue and you have to pose for a selfie like an idiot and pay just now acts up!!!

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