Bad Customer Service Experience

I love this company and my complaint does not relate to the company itself but rather to its cutomer service agent Akhona which I dealt with this morning. I bought an item from Smart Solutions PMC using the payment method via PayJustNow. I've not heard anything regarding delivery etc. I've tried contacting them via their website and their Facebook page, but the numbers seems to be non-existent. I tried contacting them through messenger and their Facebook page, but I have not received any replies to date. I relayed this information to Akhona as I needed to find out what to do in this instance and if this company is still trading or not as they are still showing up as a merchant on the PayJustNow website. The customer service which I received from Akhona was clearly that of disinterest in assisting me in any way. Requesting me to do things that I've clearly told him/her that I've already done and then just abruptly stopped chatting to me - and I was definitely not rude to the customer service agent. I am very concerned about this item and still do not have a way forward.