Bad customer service

Hi.

Nadeem Hendricks *** ***

I did a purchase at American Swiss Kenilworth centre on 22.05.2026 at 13.20pm for some reason the payment went of and I got my receipt from pay just now but on american swiss side they couldn't release the product I purchased as they had no proof. I then send a message in app but no response. I decided I'm gonna do a second payment thinking that it will help but same problem. I have done 2 payments in one go but have no product to go with my payment. I've called pay just now several times but I get put on hold all the time the they tell me I must do a live chat with a bot or send a email. I've done that but up till today they don't respond.