Appalling Service

If I could give them a Zero I would. I have been struggling to change my card details. When im redirected to my bank to authenticate the payment I’m able to do that successfully, however when I go back to the app the page gets stuck at ‘Confirming your 3DSecure transaction’ and it stays there.

Now I have incurred fees because Of this error and I have been in communication with Saleem Osman who has not been reading my emails to understand my issue instead giving me robotic assistance.

I have had this account for a long time now and this is the first I’ve had an issue My only request after sending screenshots of how many failed attempts of changing my card details was for the fees to be removed so I can add a different card as this is not any of my fault

Saleem has ‘raised’ my request but with no timeframe as to when I will be contacted

Until then I will not be making the card details changes