PM
PULANE M
1 reviews | Active since May 2018
21 May 2023, 06:35
Annoyed
I went back to the terms and conditions on their app And the default charge which they claim that they charge us is not there They just say they will go back to your account after 3days from the set up date and each time they don't find anything They will charge you default fee which is not stated how much will it be. They are hiding the amount and they deliberately going to our accounts weekly to charge this unnecessary R130
This is day light ******* Payjustnow has hidden agendas in making money with customers
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Replies (1)
PayJustNow (Pty) Ltd's replyOfficial
22 May 2023, 04:17Hi Pulane,
on our terms and conditions page please see:
clause 2.7. "Default Fee" means the fee of R125 including VAT.
clause 6.4. Where PayJustNow is unsuccessful in debiting an Instalment from your Card on the due date, we may charge the Default Fee for payment and charge it again each time we attempt to effect payment as per the notice to you (normally on days 3 (three) and 7 (seven) after the due date for payment, but these may vary), and always subject to a maximum of 25% (twenty-five percent) of the purchase price of the Goods.
We also send you SMS and email notifications when you miss a payment, and our FAQ's deal with this too :
"Your instalments will always be interest and fee free as long as you pay on time. If you miss a payment, you have 24 hours to manually make a payment by logging into your account and going to the My Orders tab. We will email you a day before your payment to keep you updated on when we will collect your instalments.
If you do happen to miss a payment, we charge R125 (incl VAT) every time we reprocess this payment. We do this weekly, however the total of these reprocessing fees will never be more than 25% of the value of your transaction.
Remember we don't make money when our shoppers don't pay, and we reward good repayment behaviour over time, so keep your account up to date or even better, use a cash flow tool to get to the next pay day and settle early. If you are unable to meet your repayment commitment, please contact us on ***"
sources :
https://payjustnow.com/terms-and-conditions
https://payjustnow.com/faqs
on our terms and conditions page please see:
clause 2.7. "Default Fee" means the fee of R125 including VAT.
clause 6.4. Where PayJustNow is unsuccessful in debiting an Instalment from your Card on the due date, we may charge the Default Fee for payment and charge it again each time we attempt to effect payment as per the notice to you (normally on days 3 (three) and 7 (seven) after the due date for payment, but these may vary), and always subject to a maximum of 25% (twenty-five percent) of the purchase price of the Goods.
We also send you SMS and email notifications when you miss a payment, and our FAQ's deal with this too :
"Your instalments will always be interest and fee free as long as you pay on time. If you miss a payment, you have 24 hours to manually make a payment by logging into your account and going to the My Orders tab. We will email you a day before your payment to keep you updated on when we will collect your instalments.
If you do happen to miss a payment, we charge R125 (incl VAT) every time we reprocess this payment. We do this weekly, however the total of these reprocessing fees will never be more than 25% of the value of your transaction.
Remember we don't make money when our shoppers don't pay, and we reward good repayment behaviour over time, so keep your account up to date or even better, use a cash flow tool to get to the next pay day and settle early. If you are unable to meet your repayment commitment, please contact us on ***"
sources :
https://payjustnow.com/terms-and-conditions
https://payjustnow.com/faqs
PayJustNow (Pty) Ltd's reply22 May 2023, 04:17
Official
Hi Pulane,
on our terms and conditions page please see:
clause 2.7. "Default Fee" means the fee of R125 including VAT.
clause 6.4. Where PayJustNow is unsuccessful in debiting an Instalment from your Card on the due date, we may charge the Default Fee for payment and charge it again each time we attempt to effect payment as per the notice to you (normally on days 3 (three) and 7 (seven) after the due date for payment, but these may vary), and always subject to a maximum of 25% (twenty-five percent) of the purchase price of the Goods.
We also send you SMS and email notifications when you miss a payment, and our FAQ's deal with this too :
"Your instalments will always be interest and fee free as long as you pay on time. If you miss a payment, you have 24 hours to manually make a payment by logging into your account and going to the My Orders tab. We will email you a day before your payment to keep you updated on when we will collect your instalments.
If you do happen to miss a payment, we charge R125 (incl VAT) every time we reprocess this payment. We do this weekly, however the total of these reprocessing fees will never be more than 25% of the value of your transaction.
Remember we don't make money when our shoppers don't pay, and we reward good repayment behaviour over time, so keep your account up to date or even better, use a cash flow tool to get to the next pay day and settle early. If you are unable to meet your repayment commitment, please contact us on ***"
sources :
https://payjustnow.com/terms-and-conditions
https://payjustnow.com/faqs
on our terms and conditions page please see:
clause 2.7. "Default Fee" means the fee of R125 including VAT.
clause 6.4. Where PayJustNow is unsuccessful in debiting an Instalment from your Card on the due date, we may charge the Default Fee for payment and charge it again each time we attempt to effect payment as per the notice to you (normally on days 3 (three) and 7 (seven) after the due date for payment, but these may vary), and always subject to a maximum of 25% (twenty-five percent) of the purchase price of the Goods.
We also send you SMS and email notifications when you miss a payment, and our FAQ's deal with this too :
"Your instalments will always be interest and fee free as long as you pay on time. If you miss a payment, you have 24 hours to manually make a payment by logging into your account and going to the My Orders tab. We will email you a day before your payment to keep you updated on when we will collect your instalments.
If you do happen to miss a payment, we charge R125 (incl VAT) every time we reprocess this payment. We do this weekly, however the total of these reprocessing fees will never be more than 25% of the value of your transaction.
Remember we don't make money when our shoppers don't pay, and we reward good repayment behaviour over time, so keep your account up to date or even better, use a cash flow tool to get to the next pay day and settle early. If you are unable to meet your repayment commitment, please contact us on ***"
sources :
https://payjustnow.com/terms-and-conditions
https://payjustnow.com/faqs