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Lonce L
1 reviews | Active since Sept 2023
04 Dec 2023, 13:15
Absolute ******
Literally situation occurred where i needed assistance with a penalty that was not my doing my card expired and was not aware i needed to renew the information. When addressing it they were more concerned about keeping the money saying they cant access the money yet where does it go then.. Also be on the look out for a pre texted answer believe its AI that's responding to clients with concerns. Shameful company
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Replies (3)0
Replies (3)
PayJustNow (Pty) Ltd's replyOfficial
06 Dec 2023, 10:51Your bank card expired, and we reminded you the day before your payment was due, notified you when the payment failed the 1st time and the R71 late fee was raised when it failed again. Your profile has been active for 10 months, with no fees or interest on any of your payments. It is regrettable that we have to raise a fee to cover our reprocessing costs, but that is the only way we can ensure those that see the value in Interest and Fee free payments make their committed payments on time. It is quite harsh to be tagged shameful, when we built it to work for you for free and all that is required to meet this social contract is to communicate. (not after the late fee is raised, though).
PayJustNow (Pty) Ltd's reply06 Dec 2023, 10:51
Official
Your bank card expired, and we reminded you the day before your payment was due, notified you when the payment failed the 1st time and the R71 late fee was raised when it failed again. Your profile has been active for 10 months, with no fees or interest on any of your payments. It is regrettable that we have to raise a fee to cover our reprocessing costs, but that is the only way we can ensure those that see the value in Interest and Fee free payments make their committed payments on time. It is quite harsh to be tagged shameful, when we built it to work for you for free and all that is required to meet this social contract is to communicate. (not after the late fee is raised, though).
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Lonce L's updateReviewer Update
06 Dec 2023, 17:24Once again reminder of something that i was not aware of. Read first section again...
Very impressed this isn't a pre texted response.
Not interested in you trying to justify the penalties, a simple mistake was made and their was no customer liaising, not response from a senior manager as i requested until placing on this platform. Are you failing to see the point still...
Very impressed this isn't a pre texted response.
Not interested in you trying to justify the penalties, a simple mistake was made and their was no customer liaising, not response from a senior manager as i requested until placing on this platform. Are you failing to see the point still...
LL
Lonce L's update06 Dec 2023, 17:24
Reviewer Update
Once again reminder of something that i was not aware of. Read first section again...
Very impressed this isn't a pre texted response.
Not interested in you trying to justify the penalties, a simple mistake was made and their was no customer liaising, not response from a senior manager as i requested until placing on this platform. Are you failing to see the point still...
Very impressed this isn't a pre texted response.
Not interested in you trying to justify the penalties, a simple mistake was made and their was no customer liaising, not response from a senior manager as i requested until placing on this platform. Are you failing to see the point still...
LL
Lonce L's updateReviewer Update
06 Dec 2023, 17:28You are very much pushing this no interest or fees thing as if it has relevance to this situation its like you trying to push a narrative where you want to be praised for doing what you're company set out to do...?
LL
Lonce L's update06 Dec 2023, 17:28
Reviewer Update
You are very much pushing this no interest or fees thing as if it has relevance to this situation its like you trying to push a narrative where you want to be praised for doing what you're company set out to do...?