LO
Lynn-Kelly Osborne
1 reviews | Active since Aug 2021
25 Aug 2021, 12:54
WORSE SERVICE EVER
I registered on PayCity License Renewal service and thought this would save me time and energy of standing in a long que. After I've paid the License fee and convince fee a day later, I receive another fee for penalities of R378. I've never in my life paid nearly R1000 for a license disc. This after I informed the agents that I have a 21 day grace period. No one can explain why I'm being charged penalities. They have purposely prolonged this, so that I'm forced to pay this additional cost. I've asked for a refund which now will take 5- 10 working days. Please do yourself a favour and rather stand in the que and wait your chance then be charged for something that paycity doesnt even know of.
Helpful (0)
Replies (2)0
Replies (2)
paycity.co.za's replyOfficial
25 Aug 2021, 13:24Dear Lynn- Kelly
Our apologies for the experience that you have had while renewing your vehicle license. One of our administrators will be in contact with you to assist in resolving this issue for you.
Regards
The payCity Team
Our apologies for the experience that you have had while renewing your vehicle license. One of our administrators will be in contact with you to assist in resolving this issue for you.
Regards
The payCity Team
paycity.co.za's reply25 Aug 2021, 13:24
Official
Dear Lynn- Kelly
Our apologies for the experience that you have had while renewing your vehicle license. One of our administrators will be in contact with you to assist in resolving this issue for you.
Regards
The payCity Team
Our apologies for the experience that you have had while renewing your vehicle license. One of our administrators will be in contact with you to assist in resolving this issue for you.
Regards
The payCity Team
paycity.co.za's replyOfficial
30 Aug 2021, 16:55Thank you for taking the time to talk to us and giving us the opportunity to resolve your query. The additional fees were charged by the licensing department due to the circumstances as explained to you. The license fees billed to customers
is a direct re-charge from the licensing department.
In terms of the time it takes to process a refund this is dependent on the payment method used and the time that it can take to reflect back in your account. If a payment was made via Instant EFT this will reflect within 72 hours and refunds to cards generally reflect within 3 – 5 working days but there are some exceptional circumstances where they can take up to 10 days to reflect.
We apologise for any inconvenience and we hope that your query has been resolved to your satisfaction.
paycity.co.za's reply30 Aug 2021, 16:55
Official
Thank you for taking the time to talk to us and giving us the opportunity to resolve your query. The additional fees were charged by the licensing department due to the circumstances as explained to you. The license fees billed to customers
is a direct re-charge from the licensing department.
In terms of the time it takes to process a refund this is dependent on the payment method used and the time that it can take to reflect back in your account. If a payment was made via Instant EFT this will reflect within 72 hours and refunds to cards generally reflect within 3 – 5 working days but there are some exceptional circumstances where they can take up to 10 days to reflect.
We apologise for any inconvenience and we hope that your query has been resolved to your satisfaction.