LT
Linda T

1 reviews | Active since Feb 2015

18 Jan 2025, 06:12

Very bad

There is no history payment on your account and problems are not dealt with professionally. There is a fine appeared out of no where. Have Not recieved this additional fine that was not reflected on acc and as per them is now the first fine. Have not recieved this additional fine they claim. On other pay fine platforms and traffic Dept I do not have any outstanding fines. When I paid the first 2 fines I immediately write the payment on the fine recieved. At the time there were only 1. Paid it. Then another came up soon after, I paid. Platform cleared. Now this 3rd number came out from no where and they say the second fine paid was not for the one showing when I paid. To date have not recieved any. proof of all payments and requested copies of all fines. Rather do not use paycity.

0
Replies (2)
LT
Linda T's update18 Jan 2025, 09:08
Reviewer Update
I need to add to my paycity complaint as it seems I cannot edit it. When you in the fines section on the app it reflects the fine. Once you click on it there is a pay now button. Once you pay it clears the fine. How do they now say the second payments was not for the fine I clicked on and paid. Have proof. Never has there been any other than the 2 fines I received and paid. And never had there been 2 fines reflected at same time. In order if what they say I have 3 fines shows the odd one is first. Impossible as you pay the fine you click on only. Something very wrong here.

paycity.co.za
paycity.co.za's reply19 Jan 2025, 19:03
Official
Dear Linda Taylor 
 
We apologize for the frustration experienced in this matter. Please be advised that we sent you an email with feedback regarding the fine payment. 

Kind Regards,
The payCity Team