Untraceable Transaction and RUDE staff

Their systems don't work, and I have been on the phone for many days dealing with some staff who are extremely rude and hung up on me. The rude staff (A*t*h*i) also accused me of being confused and making me out to be a **** because their system is broken. They even deny their own transaction on my account which I show them. He would not even allow me to escalate him, leaving helpless.

Eventually after many calls and fights I found another agent who sent all of the info to the support team who were able to trace the transaction and give me relevant information. They were helpful but they also did not get feedback from support on why the transaction is not reflecting on my account.

If there were zero stars, I would give them that.