Unfair treatment and poor customer service

am writing to express my dissatisfaction with the service I received from Pay City regarding my licensing disk renewal. I app**** for my licensing disk on the 9th of January and made the payment on the same day. Pay City promised to deliver my disk within five business days from the day they received my payment. However, this did not happen and I had to face the consequences of driving with an expired disk. On the 31st of January 2024, I was fined R1500 by a traffic officer for this reason. I immediately contacted Pay City and reported the incident. I also sent them a copy of the traffic fine as proof. I expected Pay City to take responsibility for their delay and settle the fine amount as soon as possible. However, I was very disappointed by the way they handled my complaint. I was told repeatedly that the matter was escalated to management, but I never received any feedback or resolution from them. I asked for the contact number of the management, but the Pay City consultants refused to share it with me. They only gave me their complaints email address, which turned out to be useless as no one responded to my email. I felt ignored and frustrated by the lack of communication and accountability from Pay City. I had to call them every day using my own airtime to follow up on my disk and the fine refund, but I never got any satisfactory answer. My disk was finally delivered on the 2nd of February, almost a month after I app**** for it. This is unacceptable and unprofessional service from a company that claims to be reliable and efficient. I did everything right and app**** for my license disk on time, expecting it to be delivered within 5 business days as promised by Pay City. Pay City failed to deliver on their promise and caused me a lot of inconvenience and financial loss. They should have apologized and refunded me the fine amount without any delay or hassle. Instead, they ignored my complaint and treated me with disrespect. I am very unhappy with Pay City and I demand an explanation and a full refund of R1500 within 7 days. If I do not receive a satisfactory response from Pay City by then, I will take further action against them.