SM
Sindani M

1 reviews | Active since Apr 2023

24 Apr 2023, 13:26

Terrible at all levels, do not support this *********** business.

This is a very awful service provider. I paid to renew my license disc with them on the 31st of March, they did not send my application through to the license department and told me 3 days later!!! that the license disc is unclear!! I sent them a clearer one two days later and they took 6 days!! To send my application to the licensing department. they only tell me 3 days after grace period (24th of April 2023) that my application has been rejected. Remember that they should take at least 3-5 working days to get your license disc to your doorstep. All done, no apology or compensation for the late fee that I have to pay in order to renew my license disc after the grace period. I want people to see this review so that they can know that both this terrible service provider and South Africa's *********** traffic department are making the lives of South Africans a nightmare. Please do not support them, terrible business ethic and consideration.

And by the way if you read this Pay City, I have kindly sent you mail to please IMMEDIATELY refund my money to my account. You have held my money for over a month now, I do not want to hear any stories that it takes an X amount of days to process the refund. You have kept my money for at least a month now, in case you did not know there is something called inflation, pay up immediately, stop cheating hard working citizens of this country.

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Replies (6)
paycity.co.za
paycity.co.za's reply24 Apr 2023, 13:57
Official
Dear  Sindani Masina

We apologize for the frustration experienced. Kindly be advised that the license was not renewed due to the application coming back from the department stating that the vehicle requires a Roadworthy. The credit has been made available on your payCity profile, Kindly login to your payCity account, under payments and credits, you will have the option to request the refund. 

Once again, we apologize for the inconvenience you experienced. 

Kind Regards,
The payCity Team 

 
SM
Sindani M's update26 Apr 2023, 09:05
Reviewer Update
Just letting it be known that PayCity STILL has not refunded my money. Till today, even though I payed them immediately when requesting their service.
SM
Sindani M's update26 Apr 2023, 09:06
Reviewer Update
On the app it says refunded, but on my account I do not see anything.
paycity.co.za
paycity.co.za's reply26 Apr 2023, 09:42
Official
Dear  Sindani Masina

The refund should reflect on your end within 24-48 hours. 

Kind Regards,
The payCity Team 
SM
Sindani M's update27 Apr 2023, 05:11
Reviewer Update
No, I requested my refund on the 24th, now it is the 27th, over 48 hours and I STILL HAVE NOT RECEIVED MY MONEY. Pay City, please pay my money, when I payed you for your bad service I did not waste time, but for some reason when I am supposed to receive my refund it taking forever as if I did pay in the first place.
paycity.co.za
paycity.co.za's reply02 May 2023, 13:17
Official
 Dear  Sindani Masina

Please confirm if the money reflects in your account as yet. 

Kind Regards,
The payCity Team