FL
Farzanah L

1 reviews | Active since Dec 2011

06 Dec 2021, 10:54

Shocking service

i paid the fee as well as outstanding fines and penalties on the 16th November. I keep getting asked to submit proof of address which I have now submitted on 4 occasions. I have phoned the help desk with no luck. I just want a refund so that i can do this myself at the post office. will not recommend this service at al.l

0
Replies (3)
paycity.co.za
paycity.co.za's reply06 Dec 2021, 12:34
Official
Dear Farzanah

Our apologies for the experience that you have had while renewing your vehicle license. We are busy investigating this matter,  one of our administrators will be in contact with you to assist in resolving this issue for you. 

Regards
The payCity Team 
FL
Farzanah L's update06 Dec 2021, 13:49
Reviewer Update
I have received an email from a consultant. I have resent my proof of address for the forth time.
paycity.co.za
paycity.co.za's reply06 Dec 2021, 14:18
Official
Dear Farzanah

We have received your email with your POA (proof of address) and sent it to the relevant department to process. 

Regards,
The payCity Team