MM
Marc M
1 reviews | Active since Feb 2015
04 Nov 2021, 12:46
Shocking Service Delivery
This company is supposed to make licence disk renewals eazy. Instead its taken nearly 2 months to renew and its been an uphill fight non stop with Pay City. No responses for days unless you call and complain, lack of communication, dissapearing credits. Its ended up costing us more for an absolutely useless service. Each consultant starts to help then dissapears. Took 30 mins to renew at the Post Office. Dont waste your time.
Helpful (0)
Replies (5)0
Replies (5)
paycity.co.za's replyOfficial
04 Nov 2021, 13:18Dear Marc Menezes
Our apologies for the experience that you have had while renewing your vehicle license. We tried contacting you on the above number, to no avail. Can you please confirm a convenient time for us to give you a call back to discuss the matter?
Regards
The payCity Team
Our apologies for the experience that you have had while renewing your vehicle license. We tried contacting you on the above number, to no avail. Can you please confirm a convenient time for us to give you a call back to discuss the matter?
Regards
The payCity Team
paycity.co.za's reply04 Nov 2021, 13:18
Official
Dear Marc Menezes
Our apologies for the experience that you have had while renewing your vehicle license. We tried contacting you on the above number, to no avail. Can you please confirm a convenient time for us to give you a call back to discuss the matter?
Regards
The payCity Team
Our apologies for the experience that you have had while renewing your vehicle license. We tried contacting you on the above number, to no avail. Can you please confirm a convenient time for us to give you a call back to discuss the matter?
Regards
The payCity Team
MM
Marc M's updateReviewer Update
04 Nov 2021, 13:31HI Paycity,
There is no point in talking further on the issue we now have to wait to the 15th to recieve the disc. We were stopped by SAPS 3 times this past weekend and had to make constant excuses for not having the disc. I spoke to your consultant earlier and she already said there is nothing you can do but wait. We have called and complained over 14 times between us and its nothing but excuses. This has been a nightmare with you and shocking customer service delivery. It cant possible take this long to recieve a disc when you can walk into the post office and be done in 30 mins.
There is no point in talking further on the issue we now have to wait to the 15th to recieve the disc. We were stopped by SAPS 3 times this past weekend and had to make constant excuses for not having the disc. I spoke to your consultant earlier and she already said there is nothing you can do but wait. We have called and complained over 14 times between us and its nothing but excuses. This has been a nightmare with you and shocking customer service delivery. It cant possible take this long to recieve a disc when you can walk into the post office and be done in 30 mins.
MM
Marc M's update04 Nov 2021, 13:31
Reviewer Update
HI Paycity,
There is no point in talking further on the issue we now have to wait to the 15th to recieve the disc. We were stopped by SAPS 3 times this past weekend and had to make constant excuses for not having the disc. I spoke to your consultant earlier and she already said there is nothing you can do but wait. We have called and complained over 14 times between us and its nothing but excuses. This has been a nightmare with you and shocking customer service delivery. It cant possible take this long to recieve a disc when you can walk into the post office and be done in 30 mins.
There is no point in talking further on the issue we now have to wait to the 15th to recieve the disc. We were stopped by SAPS 3 times this past weekend and had to make constant excuses for not having the disc. I spoke to your consultant earlier and she already said there is nothing you can do but wait. We have called and complained over 14 times between us and its nothing but excuses. This has been a nightmare with you and shocking customer service delivery. It cant possible take this long to recieve a disc when you can walk into the post office and be done in 30 mins.
paycity.co.za's replyOfficial
04 Nov 2021, 14:00Dear Marc Menezes
I sincerely apologize for the inconvenience caused in this matter. Would you kindly provide me with the registration number in question for us to see what can be done from our side?
Regards
The payCity Team
I sincerely apologize for the inconvenience caused in this matter. Would you kindly provide me with the registration number in question for us to see what can be done from our side?
Regards
The payCity Team
paycity.co.za's reply04 Nov 2021, 14:00
Official
Dear Marc Menezes
I sincerely apologize for the inconvenience caused in this matter. Would you kindly provide me with the registration number in question for us to see what can be done from our side?
Regards
The payCity Team
I sincerely apologize for the inconvenience caused in this matter. Would you kindly provide me with the registration number in question for us to see what can be done from our side?
Regards
The payCity Team
MM
Marc M's updateReviewer Update
10 Nov 2021, 14:52Hi PayCity,
40 Days for the licence renewal is hardly a fast and efficient service. Was it couriered via the moon.?
Apology accepted however we wont be using this service ever again.
Regards,
40 Days for the licence renewal is hardly a fast and efficient service. Was it couriered via the moon.?
Apology accepted however we wont be using this service ever again.
Regards,
MM
Marc M's update10 Nov 2021, 14:52
Reviewer Update
Hi PayCity,
40 Days for the licence renewal is hardly a fast and efficient service. Was it couriered via the moon.?
Apology accepted however we wont be using this service ever again.
Regards,
40 Days for the licence renewal is hardly a fast and efficient service. Was it couriered via the moon.?
Apology accepted however we wont be using this service ever again.
Regards,
paycity.co.za's replyOfficial
10 Nov 2021, 15:57Dear Marc Menezes
We have sent you an email with an update on the delivery of your package, kindly email us to *** with any suggestions on how we can improve our customer experiences.
Regards,
The payCity Team
We have sent you an email with an update on the delivery of your package, kindly email us to *** with any suggestions on how we can improve our customer experiences.
Regards,
The payCity Team
paycity.co.za's reply10 Nov 2021, 15:57
Official
Dear Marc Menezes
We have sent you an email with an update on the delivery of your package, kindly email us to *** with any suggestions on how we can improve our customer experiences.
Regards,
The payCity Team
We have sent you an email with an update on the delivery of your package, kindly email us to *** with any suggestions on how we can improve our customer experiences.
Regards,
The payCity Team