Poor Service on Renewal of disk

I paid my license disk on the 5th October 2020. Till this day I'm still waiting for my disk to arrive, tried getting ahold of the support desk and didn't get any assistance whatsoever. I went to City of Capetown to check if my "PAID LICENSE DISK REFLECTS ON THE SYSTEM" only to find out that the systems state that my license disk hasn't been paid. I tried getting emailing one of the agents to refund me and all of a sudden they stopped responding to my emails.