Poor Service from People who apparently work from home

On the 7th September I logged a ticket related to a query whereby i paid R490 on the 24th Of July for my license disk renewal, I have always paid my cars license disc when it expired via my internet banking. after not receiving my documents in the mail as i would usually get, i sent 2 tickets to pay city to query as to what happens to my payment of R490 10th Sep. [Ticket ID: 35294] Zandile Mashalaba Technical Helpdesk Agent Syntell (Pty) Ltd Kindly provide your ID number or the LDR reference number so I can investigate I sent him all the info and he has not come back to me. I also sent proof of payment of R490 Into From account details: cheque My statement description: Car License CY349640 Beneficiary statement description: *** To account number: *** Amount: 490.00 Payment date: 25/07/2020 Reference number: ***5/NEDBANK/***

Ticketticket #34750 Ashleigh Jacobs Senior Helpdesk Administrator Responded but never came back to me.

16 September I called in spoke to '***', she said she will call me back, today i'm following up but she do not respond to emails.

I paid money into a bank account.

From account details: cheque My statement description: Car License CY349640 Beneficiary statement description: *** To account number: *** Amount: 490.00 Payment date: 25/07/2020 Reference number: ***5/NEDBANK/***

WHOS' ACCOUNT IS THIS