NM
Nkululeko M
1 reviews | Active since Jun 2022
15 Jun 2022, 08:37
Poor customer services
Poor customer services experience. Yesterday at 7PM I bought a prepaid water voucher through the paycity app and got an email that there has been an error generating my token the entire evening I called them 3 times with promises to get back to me and no one did. Selling services like water and electricity needs competent people with good customer service skills. I have had to call and log a new ticket all the time. I wouldn't advise anyone to rely on their service. ZERO accountability and customer services.
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paycity.co.za's replyOfficial
15 Jun 2022, 11:04Dear Nkululeko
Thank you for taking time out of your busy schedule to write to us and express your dissatisfaction with the service.
We strive to deliver exceptional customer service in all interactions with our customers and we do acknowledge that we will get this wrong from time to time.
We have tried calling you to provide feedback on your query. Kindly confirm when would be the most convenient time to call you.
Kind Regards,
The payCity Team
Thank you for taking time out of your busy schedule to write to us and express your dissatisfaction with the service.
We strive to deliver exceptional customer service in all interactions with our customers and we do acknowledge that we will get this wrong from time to time.
We have tried calling you to provide feedback on your query. Kindly confirm when would be the most convenient time to call you.
Kind Regards,
The payCity Team
paycity.co.za's reply15 Jun 2022, 11:04
Official
Dear Nkululeko
Thank you for taking time out of your busy schedule to write to us and express your dissatisfaction with the service.
We strive to deliver exceptional customer service in all interactions with our customers and we do acknowledge that we will get this wrong from time to time.
We have tried calling you to provide feedback on your query. Kindly confirm when would be the most convenient time to call you.
Kind Regards,
The payCity Team
Thank you for taking time out of your busy schedule to write to us and express your dissatisfaction with the service.
We strive to deliver exceptional customer service in all interactions with our customers and we do acknowledge that we will get this wrong from time to time.
We have tried calling you to provide feedback on your query. Kindly confirm when would be the most convenient time to call you.
Kind Regards,
The payCity Team