Payment not reflecting on PayCity over a month.. Do not use this service

I paid an outstanding traffic fine through Paycity on the 11th May 2020 and the fine is still reflecting as outstanding. I have sent numerous e-mails to get this sorted and I keep getting automated response stating a ticket has been raised then suddenly a second mail advising ticket has been closed with no assistance. On one occassion i received a response from Sikelelwa Mtukwana who just asked me if the payment was made through paycity.co.za and I advised yes (as stated in the initial e-mail) and then all I got was a 'Thanks' and ticket closed. This level of service is unacceptable.