Payment for goods never received- Very poor service

I paid for both my fees and licence disk renewal via paycity with the hope of receiving it the 5-7 day notice period communicated. I paid for this on 13th September - the stays was “pending” for more than a month and I decided to go to the traffic department directly to pay for my license disk renewal (there were no issues). The exact same thing happened to my father - which is concerning as we have both paid for disks we never received from paycity. I have followed up numerous times via email and phone about my refund and received this automated message below:

You have a new ticket reply to ticket #41509

Ticket Subject: Payment of Fines and License Renewal

Ticket message:

Thank you for your enquiry on http://www.payCity.co.za, we are constantly striving to improve our customer service levels, and your input in this regard is greatly appreciated.

Kindly note that your request for a refund has been escalated to our support and you will be contacted as soon as feedback is provided.

Thank you for using http://www.payCity.co.za and feel free to contact us with any additional questions you might have.

Nikolai Koning

Helpdesk Administrator

Syntell (Pty) Ltd

Helpdesk: ***

Fax: +***3

http://www.syntell.co.za

Kind Regards, I wish I had read these reviews before wasting my time, airtime and money.