IS
Iain S

1 reviews | Active since Feb 2022

09 Feb 2022, 12:32

PAYCITY.CO.ZA...another failed service with 'City' in it

Another failed service!!!! After considering doing the online payment for vehicle license renewal, I used paycity.co.za service for my vehicle license renewal. Its been a month and I have still not received my license disk. I have even had resort to do affidavit at SAPS to prove that all infringements, penalties, licenses in my name. I have made all payments and documents with proof thereof, however, they have still not delivered my license disk which is almost approaching a month from making payment to them. STICK IT OUT IN A POST OFFICE QUEUE FOR VEHICLE LICENSE RENEWALS!!! This is another failed service and unfortunately includes 'City' in its title. Caution against virus and spam via similar paycity.co.za emails.

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Replies (3)
paycity.co.za
paycity.co.za's reply09 Feb 2022, 13:04
Official
Dear Iain

Our apologies for the experience that you have had while renewing your vehicle license. One of our administrators will be in contact with you to assist in resolving this issue for you. 

Regards
The payCity Team 


IS
Iain S's update17 Feb 2022, 10:01
Reviewer Update
Its been a month...still no license and as expected, I get the following email...

'Your vehicle license for Reg ****** has been renewed. There are additional fees of R 147.00 due on the application, please can you pay these fees so that we can prepare your application for delivery.'

So if you are in possession of my license...which quite frankly defines that you are holding me 'ransom' to my own license! So until I eventually get this license...as expected - you going to ask for more money. I ask for receipts and full acknowledgements of all payments that these apparent fines have been paid at the licensing department - I get an email asking for more money!
Beware readers to this complaint! Ransomware has got nothing on this organization.
paycity.co.za
paycity.co.za's reply17 Feb 2022, 11:53
Official
Dear Iain

We have provided a breakdown of the additional fees required for your application. 

We once again apologize for any inconvenience caused to you. 

Kind Regards,
The payCity Team