1 reviews | Active since Mar 2022
Paycity / Syntell Modus Operandi
Paycity/Syntell - it is quite shocking that your company could ****** money from the public in this fashion! I have paid my fines online for the last 3 years, due to Covid 19 I decided to use your services to renew our personal and company vehicles licenses, I registered and paid for two vehicles in January 2022, a third vehicle I registered and paid for thereafter, the license for the 3rd vehicle was delivered to our business, when I enquired about the two that was done previously I was told the disks was blocked due to another vehicle license that have to be renewed, meanwhile as I checked on my paycity profile I noticed that the first two vehicles has got more license fees and convenience fees attached which I had to pay once again, I renewed and paid that license, so I expected my disks to be delivered.... NO! Yesterday I spoke to a consultant of paycity I was told once again there is another CA registration no blocking the disks !!! What on earth is happening at paycity/syntell ??? Danealle the Operations Manager called and I was told " they are attending to the matter" I still have not received any answers yet! These two vehicles cannot be on the road due to NO LICENSE DISKS! they are company cars that cannot be utilised for business, Paycity is running a RANSOMWARE business, I am not paying a further cent to them, I PAID FOR THOSE LICENSES IN TIME THERE WAS NO PENALTIES AT THE TIME, I HAVE PROOF OF PAYMENTS OF BOTH VEHICLES THEY ARE RUNNING A **** BY PROLONGING THE CUSTOMERS RENEWALS DISKS, IN THE INTERIM THEY ARE RE CHARGING FEES LEFT RIGHT AN CENTRE, by the time we MAYBE RECEIVE the Disks it would have costs me about between R1200 - R1500 per license SHAME ON YOU!!!
Thank you for taking time out of your busy schedule to write to us and express your dissatisfaction with the service.
We strive to deliver exceptional customer service in all interactions with our customers and we do acknowledge that we will get this wrong from time to time.
One of our administrators will be in contact with you to assist in resolving this issue for you.
Kind Regards,
The payCity Team
Thank you for taking time out of your busy schedule to write to us and express your dissatisfaction with the service.
We strive to deliver exceptional customer service in all interactions with our customers and we do acknowledge that we will get this wrong from time to time.
One of our administrators will be in contact with you to assist in resolving this issue for you.
Kind Regards,
The payCity Team
