PAYCITY NOT UPDATING PAID TRANSACTIONS

Good day

I paid for one of my traffic fine ticket (which by the way reflect on the PAYCITY portal) via my banking app on the 18 December 2020. My banking app confirmed that this has been paid thus it no longer appears on my system as a 'pending' ticket. The issue is that on PAYCITY, this fine still reflects as a ticket that hasn't been paid. Why is the PAYCITY not updating the records?

I also paid for another ticket via PAYCITY today and it was updated immediately.

How long does it take for PAYCITY to update the records for which their payments were not processed through PAYCITY?

Kind Regards,