PayCity failing at customer service

I left this email for pay city 2 days ago, after logging 2 call complaints on Friday, and another 2 on Monday. I desperately need my license disk and I'm incredibly frustrated that I can't come to any resolution through customer care.

Dear Customer Service

I am writing to express my extreme disappointment and frustration with the service provided by your company in relation to the renewal of my licence disc. On March 14th, I received an email notification indicating that a courier attempted delivery but was unsuccessful. However, neither my husband, who was working from home that day, nor I heard any attempted delivery notification through hooting or received any phone calls.

Subsequently, I was shocked to learn that PayCity retrieved my licence disc from the courier without any attempt to contact me. Despite my efforts in logging three tickets to resolve the issue and receive my licence disc, I have yet to receive any response or resolution from your company.

This situation is deeply concerning, as my licence disc has since expired due to the delays caused by your company's negligence. I am now faced with the worrying prospect of being stopped in a roadblock and fined for driving with an expired licence disc. I must ask, will PayCity take responsibility for any resulting traffic violation tickets, or will you simply dismiss the matter as you have with the delivery of my licence disc?

I demand immediate action to rectify this situation and ensure the prompt delivery of my licence disc. Additionally, I expect a clear explanation for the failure to deliver and the lack of communication from your company. It is unacceptable to leave customers in such a precarious position due to incompetence and poor service.

I urge you to prioritize this matter and provide a satisfactory resolution without further delay. Failure to do so will compel me to seek alternative avenues for resolving this issue and seek appropriate compensation for the inconvenience and distress caused.

I eagerly await your prompt response and resolution to this matter.