Paycity bad feedback

I paid to have my vehicle licence renewed on the 23 November, I submitted all the documents but the app says awaiting user feedback, I sent paycity emails and received no response I called them and lady told me she will pass it on to the person that's works with license renewal and they will call me back the next day, it's a few days now and no word I tried calling again this time no response at all, I should have just stood in the line