GW
Gillian W
1 reviews | Active since Aug 2012
23 Oct 2025, 12:12
PAYCITY AND HAHN COLLECTIONS, Disgraceful behaviour
PayCity have been hounding me via sms messages, and emails for a fine paid nearly a year ago and paid within time limits imposed. To then add to their disgraceful behaviour they handed me over to Hahn Collections agency, who have also been hounding me for payment, which was already paid. I have sent both P PayCity and Hahn numerous messages, as well as left a verbal message at Hahn, with Sibusiso. Still waiting for any response. Unacceptable, completely in contravention of the POPI act, PayCity have no right to share my confidential information with a collections agency.
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Replies (1)paycity.co.za's replyOfficial
23 Oct 2025, 12:57Dear Gillian Wentzel
We do apologize for the frustration experienced in this matter. Please be advised that payCity does not hand clients over to agencies; we are an online service provider for Traffic fines. Can you please confirm where the fine was paid and also provide us with the notice number.
Kind Regards,
The payCity Team
We do apologize for the frustration experienced in this matter. Please be advised that payCity does not hand clients over to agencies; we are an online service provider for Traffic fines. Can you please confirm where the fine was paid and also provide us with the notice number.
Kind Regards,
The payCity Team
paycity.co.za's reply23 Oct 2025, 12:57
Official
Dear Gillian Wentzel
We do apologize for the frustration experienced in this matter. Please be advised that payCity does not hand clients over to agencies; we are an online service provider for Traffic fines. Can you please confirm where the fine was paid and also provide us with the notice number.
Kind Regards,
The payCity Team
We do apologize for the frustration experienced in this matter. Please be advised that payCity does not hand clients over to agencies; we are an online service provider for Traffic fines. Can you please confirm where the fine was paid and also provide us with the notice number.
Kind Regards,
The payCity Team
