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Nick N
1 reviews | Active since Sept 2021
29 Sept 2021, 10:11
Pay and wait forever at PAYCITY
I have never experienced such *********** people at a help desk before. It is now 7 weeks since i app**** to renew my vehicle license. I now have 3 unlicensed vehicles on the road, all in progress at paycity. I have written e-mails phoned almost every day for feedback and requested escalations upon escalations. Yolanda, at help desk promised feedback, still waiting for the call. I am so glad there are now an alternative to Paycity. I will never use their services again.
Helpful (0)
Replies (9)0
Replies (9)
paycity.co.za's replyOfficial
29 Sept 2021, 10:45 Dear Nick
Our apologies for the experience that you have had while renewing your vehicle license. One of our administrators will be in contact with you to assist in resolving this issue for you.
Regards
The payCity Team
Our apologies for the experience that you have had while renewing your vehicle license. One of our administrators will be in contact with you to assist in resolving this issue for you.
Regards
The payCity Team
paycity.co.za's reply29 Sept 2021, 10:45
Official
Dear Nick
Our apologies for the experience that you have had while renewing your vehicle license. One of our administrators will be in contact with you to assist in resolving this issue for you.
Regards
The payCity Team
Our apologies for the experience that you have had while renewing your vehicle license. One of our administrators will be in contact with you to assist in resolving this issue for you.
Regards
The payCity Team
NN
Nick N's updateReviewer Update
29 Sept 2021, 10:53Thank you for the response, i have however heard this response for the past week and no one has contacted me yet.
NN
Nick N's update29 Sept 2021, 10:53
Reviewer Update
Thank you for the response, i have however heard this response for the past week and no one has contacted me yet.
paycity.co.za's replyOfficial
29 Sept 2021, 11:37Dear Nick
Thank you for your patience in this regard, one of our management team will give you a call shortly.
Regards,
The payCity team
Thank you for your patience in this regard, one of our management team will give you a call shortly.
Regards,
The payCity team
paycity.co.za's reply29 Sept 2021, 11:37
Official
Dear Nick
Thank you for your patience in this regard, one of our management team will give you a call shortly.
Regards,
The payCity team
Thank you for your patience in this regard, one of our management team will give you a call shortly.
Regards,
The payCity team
NN
Nick N's updateReviewer Update
13 Oct 2021, 11:14Ten days later and my issues has still not been resolved. Still driving without license disks. Your management team is non existing or always out of the office...
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Nick N's update13 Oct 2021, 11:14
Reviewer Update
Ten days later and my issues has still not been resolved. Still driving without license disks. Your management team is non existing or always out of the office...
paycity.co.za's replyOfficial
13 Oct 2021, 11:54Dear Nick
Thank you for your patience in this regard. We are busy doing an urgent follow with the licensing administrators and will revert back as soon as possible.
Apologies for this inconvenience and day.
Regards,
The payCity team
Thank you for your patience in this regard. We are busy doing an urgent follow with the licensing administrators and will revert back as soon as possible.
Apologies for this inconvenience and day.
Regards,
The payCity team
paycity.co.za's reply13 Oct 2021, 11:54
Official
Dear Nick
Thank you for your patience in this regard. We are busy doing an urgent follow with the licensing administrators and will revert back as soon as possible.
Apologies for this inconvenience and day.
Regards,
The payCity team
Thank you for your patience in this regard. We are busy doing an urgent follow with the licensing administrators and will revert back as soon as possible.
Apologies for this inconvenience and day.
Regards,
The payCity team
NN
Nick N's updateReviewer Update
14 Oct 2021, 08:44Day 11 and still no feedback. Empty promises.
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Nick N's update14 Oct 2021, 08:44
Reviewer Update
Day 11 and still no feedback. Empty promises.
paycity.co.za's replyOfficial
14 Oct 2021, 09:11Dear Nick
Thank you for your patience in this regard. We received feedback from our licensing administrators that we expecting the discs back tomorrow. We will follow up tomorrow morning and confirm with you.
Apologies for the inconvenience and delay caused in this matter.
Regards,
The payCity team
Thank you for your patience in this regard. We received feedback from our licensing administrators that we expecting the discs back tomorrow. We will follow up tomorrow morning and confirm with you.
Apologies for the inconvenience and delay caused in this matter.
Regards,
The payCity team
paycity.co.za's reply14 Oct 2021, 09:11
Official
Dear Nick
Thank you for your patience in this regard. We received feedback from our licensing administrators that we expecting the discs back tomorrow. We will follow up tomorrow morning and confirm with you.
Apologies for the inconvenience and delay caused in this matter.
Regards,
The payCity team
Thank you for your patience in this regard. We received feedback from our licensing administrators that we expecting the discs back tomorrow. We will follow up tomorrow morning and confirm with you.
Apologies for the inconvenience and delay caused in this matter.
Regards,
The payCity team
NN
Nick N's updateReviewer Update
15 Oct 2021, 10:37Day 12, no follow up and no confirmation yet. Still empty promises, still no management intervention!
NN
Nick N's update15 Oct 2021, 10:37
Reviewer Update
Day 12, no follow up and no confirmation yet. Still empty promises, still no management intervention!
paycity.co.za's replyOfficial
15 Oct 2021, 11:11Dear Nick
We are following up with our licensing administrators regarding us receiving the discs back today. I will advise and contact you as soon as we have more feedback.
Apologies for the inconvenience and delay caused in this matter.
Regards,
The payCity team
We are following up with our licensing administrators regarding us receiving the discs back today. I will advise and contact you as soon as we have more feedback.
Apologies for the inconvenience and delay caused in this matter.
Regards,
The payCity team
paycity.co.za's reply15 Oct 2021, 11:11
Official
Dear Nick
We are following up with our licensing administrators regarding us receiving the discs back today. I will advise and contact you as soon as we have more feedback.
Apologies for the inconvenience and delay caused in this matter.
Regards,
The payCity team
We are following up with our licensing administrators regarding us receiving the discs back today. I will advise and contact you as soon as we have more feedback.
Apologies for the inconvenience and delay caused in this matter.
Regards,
The payCity team