OFFICIAL COMPLAINT - Ashleigh Jacobs and Dominique Nicholson

They are requesting multiple Late Department Penalty and Vehicle Licence Fees for the same licence disk. Withholding Licence disk which they have printed at their offices to squeeze some more money out of me. Ashleigh Jacobs who is supposed to be in charge of the Licence renewal department will not phone me and utterly refuses to reply to any email. I was promised that Dominique Nicholson, customer support team leader, will call me in "5-10min", 1 hour later, and nothing... This is a 4 month struggle. I am the second person to complain about the bad service of Ashleigh Jacobs today.