TR
Thomas R
1 reviews | Active since Mar 2009
09 Feb 2022, 12:01
Not impressed
Not good at all. Their system is okay but the customer service is non existent. They take forever to respond. I would rather use another provider next time.
Helpful (0)
Replies (5)0
Replies (5)
paycity.co.za's replyOfficial
09 Feb 2022, 12:53Dear Thomas
We apologize for the service you have received. We strive to deliver exceptional customer service in all interactions with our customers and we do acknowledge that we will get this wrong from time to time.
One of our administrators will be in contact to further assist you.
We are constantly striving to improve our customer service levels, and your input in this regard is greatly appreciated.
Kind Regards,
payCity Team
We apologize for the service you have received. We strive to deliver exceptional customer service in all interactions with our customers and we do acknowledge that we will get this wrong from time to time.
One of our administrators will be in contact to further assist you.
We are constantly striving to improve our customer service levels, and your input in this regard is greatly appreciated.
Kind Regards,
payCity Team
paycity.co.za's reply09 Feb 2022, 12:53
Official
Dear Thomas
We apologize for the service you have received. We strive to deliver exceptional customer service in all interactions with our customers and we do acknowledge that we will get this wrong from time to time.
One of our administrators will be in contact to further assist you.
We are constantly striving to improve our customer service levels, and your input in this regard is greatly appreciated.
Kind Regards,
payCity Team
We apologize for the service you have received. We strive to deliver exceptional customer service in all interactions with our customers and we do acknowledge that we will get this wrong from time to time.
One of our administrators will be in contact to further assist you.
We are constantly striving to improve our customer service levels, and your input in this regard is greatly appreciated.
Kind Regards,
payCity Team
TR
Thomas R's updateReviewer Update
15 Feb 2022, 14:08And I am still waiting. One of the discs show out for delivery and the other still in progress. Are you now seriously not going to deliver both at the same time??? LOL!!!!!!!! Wow your company is giving SAPO great competition!
TR
Thomas R's update15 Feb 2022, 14:08
Reviewer Update
And I am still waiting. One of the discs show out for delivery and the other still in progress. Are you now seriously not going to deliver both at the same time??? LOL!!!!!!!! Wow your company is giving SAPO great competition!
paycity.co.za's replyOfficial
15 Feb 2022, 16:17Dear Thomas
Kindly note that one of your discs was a reprint and therefore caused a delay with the delivery of the application. The disc has since been received from that department today and will be sent via courier tomorrow.
Once again we apologize for any inconvenience caused.
Kind Regards,
The payCity Team
Kindly note that one of your discs was a reprint and therefore caused a delay with the delivery of the application. The disc has since been received from that department today and will be sent via courier tomorrow.
Once again we apologize for any inconvenience caused.
Kind Regards,
The payCity Team
paycity.co.za's reply15 Feb 2022, 16:17
Official
Dear Thomas
Kindly note that one of your discs was a reprint and therefore caused a delay with the delivery of the application. The disc has since been received from that department today and will be sent via courier tomorrow.
Once again we apologize for any inconvenience caused.
Kind Regards,
The payCity Team
Kindly note that one of your discs was a reprint and therefore caused a delay with the delivery of the application. The disc has since been received from that department today and will be sent via courier tomorrow.
Once again we apologize for any inconvenience caused.
Kind Regards,
The payCity Team
TR
Thomas R's updateReviewer Update
15 Feb 2022, 16:22I was notified now that ONLY the trailer disc was delivered today. So can you confirm then that the car's disc will be delivered tomorrow?
TR
Thomas R's update15 Feb 2022, 16:22
Reviewer Update
I was notified now that ONLY the trailer disc was delivered today. So can you confirm then that the car's disc will be delivered tomorrow?
paycity.co.za's replyOfficial
15 Feb 2022, 16:47Dear Thomas
The other disc will be sent via courier tomorrow.
Kind Regards,
payCity Team
The other disc will be sent via courier tomorrow.
Kind Regards,
payCity Team
paycity.co.za's reply15 Feb 2022, 16:47
Official
Dear Thomas
The other disc will be sent via courier tomorrow.
Kind Regards,
payCity Team
The other disc will be sent via courier tomorrow.
Kind Regards,
payCity Team