Not getting feedback !not getting assisted !!

We have submitted our license disks renewal around the 20nd september . On the 22nd a consultant made contact requesting more documentation from me . We have submitted these . She said that they will be able to proceed. The application was only submitted on the 27th which is already a week later ! On the 6th October i received a email saying they can not proceed with 3 of the vehicles as there is now a vehicle outstanding which again i have send multiple emails which now im not getting any feedback and no license disks has been delivered and we driving with expired license disks!!!!the worst part is when im calling the numbers provided on the emails it doesnt exists!!!! The consultant Ashleigh Jacobs said she will come back to me when she have feedback that was on the 7th of October!its again the 11th with no feedback !!!! I need someone to contact me regarding this or you give us the refund for the money we paid already !!!!!