Not all bad

I previously used paycity and it was a quick efficient service. This time I used it and my internet froze.. so my money was debited from my account but the payment was not reflected on my profile and tickets were not paid for. I was very stressed out after reading these reviews. As I called the paycity number many times and the twice I got through they were not very helpful (weekend). I did said an email.. it was responded to the next day (sunday) and I supp**** the neccesarily information as they requested including ticket numbers.. on Monday my tickets were paid for and cleared off the system. Please consider putting office hours on your website as it is stressful when things go wrong, thank you for rectifying my payment