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Nicole R

1 reviews | Active since Nov 2020

30 Nov 2020, 11:22

No responses on my email

Hi, I ordered my new license disk through PayCity on the 20th of November. I have since then received this exact email twice: "Thank you for choosing payCity to renew your vehicle licence for DY89CGGP with Expiry date 31-Oct-2020

Your renewal has been submitted to the relevant licencing department for processing. This can take take up to 3 working days (JHB) and 10 working days (CT) to process.

Once we receive it back we will verify the details and then hand it over to our couriers for delivery. We will send you another email once this happens.

If you have any queries please feel free to contact our helpdesk on *** or email ***"

I have emailed enquiring the ETA of this and received no response. Can someone please revert back to me asap.

Thanks in advance.

0
Replies (2)
paycity.co.za
paycity.co.za's reply30 Nov 2020, 11:54
Official
Our apologies for the experience that you have had while renewing your vehicle license.  One of our management team will be in contact with you to assist in resolving this issue for you. 

Regards
The payCity Team
NR
Nicole R's update30 Nov 2020, 11:59
Reviewer Update
Please ensure they do. I have another license disk to renew and if I get contacted promptly I will order the next one with your service as well. If I do not receive a response today I will rather deal with the lines at the Post Office for the foreseeable future.