No Customer service

I use pay city to pay fines and renew my car license disc. Normally no problem. This year I wanted to renew my License disc in August I have done before and I was advised that my license disc wasn't due until end of October. Mid October I app**** to renew my disc again and then I was contacted to say that I now have a penalty fee on my disc renewal as my disc expired in August, I then refused to pay the penalty as I app**** to have it renewed before it even expired, only to be told its not due yet. So I sent all the communication through to them to resolve the issue. That was end of October, every week I email them on an update and every week I get told they are escalating the issue. The penalty now has probably escalated as well and yet I have no feedback nor a license disc. Should I get pulled over I will also probable end up paying a find for having an expired License disk. This is poor service and unacceptable. The consultant which I am dealing with is someone call Ashleigh Jacobs. This is also the same consultant that told me that my disc was valid until end of October when I app**** in Mid August. Hopefully I can get this resolved using Hello Peter and then find a reliable company to assist me in future.