NO ACCOUNTABILITY

Submitted a license renewal request 3rd December as my license expired end November , they needed additional documents which they requested on the 5th and i uploaded within an hour of the request which they acknowledged received on the 6th. (Well within the 21 days grace) and well within their 3 - 5 day time line I received my disk around 7th January 2023 , and in the interim got fined for expired disk outside the 21 days, I submitted the fine to pay or resolve and as of the 19th January whenthey say its been escalated to admin team , no amount of e-mails of phone calls will get a response. THEY NEED TO TAKE RESPONSIBILITY FOR *********** PROCESSING!!!