1 reviews | Active since Aug 2014
NEVER make payments through PAYCITY
Save yourself months of trouble and never make payments through PAYCITY. I used paycity to pay my rates accounts. The funds were deducted from my account but never credited to my account at the Council. As result my water was cut off twice. I made the Council aware that I made the payments through PAYCITY and that there was a problem with their system and thought the matter was resolved. 6 months later my water got cut off AGAIN. The council insisted that the funds was not in their account and that I had to resolve with Paycity. I send messages to Paycity through their website but only got automatic responses. I called their helpline. The person I spoke to, Ashleigh, denied that the payments were made (even though I have proof of payment) I was forced to pay my rates twice and will now proceed to make a case of ***** against Paycity.
Thank you for your correspondence & patience.
To confirm our discussion on 24/04/2015 the payments you made were done directly into our bank account bypassing the website which resulted in the confusion.
We have since refunded both payments you made on 29/04/2015 into the bank account details you provided us.
We would again like to apologise for the confusion and reconfirm that only transactions done through the www.payCity.co.za website will automatically provide the services on offer. Direct transfers into our bank accounts do not always reflect immediately and so cannot always be actioned.
Thank you once again for continuing to making use of our www.payCity.co.za services.
Kind regards
The payCity Team
Thank you for your correspondence & patience.
To confirm our discussion on 24/04/2015 the payments you made were done directly into our bank account bypassing the website which resulted in the confusion.
We have since refunded both payments you made on 29/04/2015 into the bank account details you provided us.
We would again like to apologise for the confusion and reconfirm that only transactions done through the www.payCity.co.za website will automatically provide the services on offer. Direct transfers into our bank accounts do not always reflect immediately and so cannot always be actioned.
Thank you once again for continuing to making use of our www.payCity.co.za services.
Kind regards
The payCity Team