jF
jessi F
1 reviews | Active since Apr 2012
09 Mar 2015, 11:23
License Disk
First time using [URL Removed] for the renewal of my car license disk. Done my online application and my payment, that was actually very good BUT now I am still waiting for the courier to deliver the disk, 5 days now....for overnight delivery. Today I phone the courier company, but according to them it was delivered 4 days ago to a totally different address not even in the same province??? How is that possible?? AND it is personal documentation, with all my personal details on it? Unacceptable!!! And I still did not received anything yet.
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paycity.co.za's replyOfficial
10 Mar 2015, 09:20Hello jessaservice,
Thank you for taking my call this morning. It was a pleasure to talk with you.
My apologies, once again, for any inconvenience you may have suffered as a result of your licence disc not having been delivered to you yet. We are continuously thriving to speed up our delivery, particularly to areas such as Kathu that are a fair distance from the major urban centres.
Allow me to take the opportunity to bring to your attention the fact that our commitment is to deliver within seven working days from the date of payment. This is stated on the website, where the service is described. Since your payment was made on the 03rd March 2015, we would strive to deliver before or on the 12th March 2015, which would be the seventh working day from date of payment. Perhaps, your complaint highlights the need for us to emphasize this a little more in the description of the service.
As discussed, I will be sending your licence disc through a courier service. This will be delivered within the next 48 hours, reaching you by the 11th March 2014. I will monitor the delivery from my side until it reaches you.
Thank you again for using payCity.
Thank you for taking my call this morning. It was a pleasure to talk with you.
My apologies, once again, for any inconvenience you may have suffered as a result of your licence disc not having been delivered to you yet. We are continuously thriving to speed up our delivery, particularly to areas such as Kathu that are a fair distance from the major urban centres.
Allow me to take the opportunity to bring to your attention the fact that our commitment is to deliver within seven working days from the date of payment. This is stated on the website, where the service is described. Since your payment was made on the 03rd March 2015, we would strive to deliver before or on the 12th March 2015, which would be the seventh working day from date of payment. Perhaps, your complaint highlights the need for us to emphasize this a little more in the description of the service.
As discussed, I will be sending your licence disc through a courier service. This will be delivered within the next 48 hours, reaching you by the 11th March 2014. I will monitor the delivery from my side until it reaches you.
Thank you again for using payCity.
paycity.co.za's reply10 Mar 2015, 09:20
Official
Hello jessaservice,
Thank you for taking my call this morning. It was a pleasure to talk with you.
My apologies, once again, for any inconvenience you may have suffered as a result of your licence disc not having been delivered to you yet. We are continuously thriving to speed up our delivery, particularly to areas such as Kathu that are a fair distance from the major urban centres.
Allow me to take the opportunity to bring to your attention the fact that our commitment is to deliver within seven working days from the date of payment. This is stated on the website, where the service is described. Since your payment was made on the 03rd March 2015, we would strive to deliver before or on the 12th March 2015, which would be the seventh working day from date of payment. Perhaps, your complaint highlights the need for us to emphasize this a little more in the description of the service.
As discussed, I will be sending your licence disc through a courier service. This will be delivered within the next 48 hours, reaching you by the 11th March 2014. I will monitor the delivery from my side until it reaches you.
Thank you again for using payCity.
Thank you for taking my call this morning. It was a pleasure to talk with you.
My apologies, once again, for any inconvenience you may have suffered as a result of your licence disc not having been delivered to you yet. We are continuously thriving to speed up our delivery, particularly to areas such as Kathu that are a fair distance from the major urban centres.
Allow me to take the opportunity to bring to your attention the fact that our commitment is to deliver within seven working days from the date of payment. This is stated on the website, where the service is described. Since your payment was made on the 03rd March 2015, we would strive to deliver before or on the 12th March 2015, which would be the seventh working day from date of payment. Perhaps, your complaint highlights the need for us to emphasize this a little more in the description of the service.
As discussed, I will be sending your licence disc through a courier service. This will be delivered within the next 48 hours, reaching you by the 11th March 2014. I will monitor the delivery from my side until it reaches you.
Thank you again for using payCity.