INVALID TOKENS AND COMPLETE LACK OF RESOLUTION

We purchased tokens on Tuesday 4 August 2015 and our meter wouldn't accept these tokens. I contacted PayCity and they referred me to our local council who in turn has logged a call for a technician to inspect our meter. We subsequently ran out of electricity and purchase another token via online banking which our meter accepted, thus ruling out a problem with our meter. I have had to purchase another token as the issue still hasn't been resolved and am now being penalised by being charged more for less units. <br> I feel this is terribly unfair and am at my wits end trying to get hold of someone at the council to assist.<br> I need to have my tokens reissued to avoid being penalised more for other persons incompetence and I trust you will be able to assist me as a matter of urgency. <br> Please refrain from referring me to the council, as they are completely useless and refuse to accept that as your solution.