*********** Pay City Help Desk Administrator

On 26 October I logged a ticket regarding a refund as I had made an extra payment of about +1000 [Ticket ID:46472]. This was not resolved and I then made another ticket attaching all supporting documents and still no feedback on [Ticket ID: 50459]. I then asked to be referred to someone I can escalate this to and left my contact number as the back and forth between emails is not resolving anything and now its been a month without anything being done. Please can this be resolved urgently and not by the help desk administrator this is assigned to.