AZ
Anthea Z
1 reviews | Active since Nov 2022
22 Nov 2022, 07:18
I regret using PayCity... Horrible service
I truly am disappointed in this company's service. A friend referred me to PayCity to renew my license disc and I'm regretting using them. I renewed my licence disc on the 31st of October and I still don't have it with me. I have called their offices and emailed them. It takes them a minimum of 7 2 hours to respond to an email, and even then, it's just them acknowledging receipt of my email. They refuse to help or engage with me regarding this matter. I honestly would have rather waited in a queue for an hour or so at the post office rather than this.
Please let me know what needs to happen now. I can't keep calling you and emailing you without assistance. Who do I need to talk to to get my license disc?
Helpful (0)
Replies (3)0
Replies (3)
paycity.co.za's replyOfficial
22 Nov 2022, 08:44Dear Anthea
We do apologize for the inconvenience caused to you.
One of our management team will give you a call to confirm the delivery of your license disk application.
Kind Regards,
The payCity Team
We do apologize for the inconvenience caused to you.
One of our management team will give you a call to confirm the delivery of your license disk application.
Kind Regards,
The payCity Team
paycity.co.za's reply22 Nov 2022, 08:44
Official
Dear Anthea
We do apologize for the inconvenience caused to you.
One of our management team will give you a call to confirm the delivery of your license disk application.
Kind Regards,
The payCity Team
We do apologize for the inconvenience caused to you.
One of our management team will give you a call to confirm the delivery of your license disk application.
Kind Regards,
The payCity Team
AZ
Anthea Z's updateReviewer Update
28 Nov 2022, 16:46You promised to resolve my issue by the 23rd of this month, and I still don't have my license disc. Your delivery service keeps saying my parcel is out for delivery and no one ever gets to my place. I'm at home from 8:30 to 18:00, everyday, and no one had ever called saying they are at my gate.
No one from your offices is calling to let me know what the problem actually is. Please resolve this. I paid for my license disc on the 31st of October, we're at the end of November now. Come on people. I am travelling this weekend and my licence disc is expired. What type of service is this?
No one from your offices is calling to let me know what the problem actually is. Please resolve this. I paid for my license disc on the 31st of October, we're at the end of November now. Come on people. I am travelling this weekend and my licence disc is expired. What type of service is this?
AZ
Anthea Z's update28 Nov 2022, 16:46
Reviewer Update
You promised to resolve my issue by the 23rd of this month, and I still don't have my license disc. Your delivery service keeps saying my parcel is out for delivery and no one ever gets to my place. I'm at home from 8:30 to 18:00, everyday, and no one had ever called saying they are at my gate.
No one from your offices is calling to let me know what the problem actually is. Please resolve this. I paid for my license disc on the 31st of October, we're at the end of November now. Come on people. I am travelling this weekend and my licence disc is expired. What type of service is this?
No one from your offices is calling to let me know what the problem actually is. Please resolve this. I paid for my license disc on the 31st of October, we're at the end of November now. Come on people. I am travelling this weekend and my licence disc is expired. What type of service is this?
paycity.co.za's replyOfficial
29 Nov 2022, 13:28Dear Anthea
We do apologize for the inconvenience caused to you.
We will do an urgent follow up with the couriers and revert back as soon as they respond.
Kind Regards,
The payCity Team
We do apologize for the inconvenience caused to you.
We will do an urgent follow up with the couriers and revert back as soon as they respond.
Kind Regards,
The payCity Team
paycity.co.za's reply29 Nov 2022, 13:28
Official
Dear Anthea
We do apologize for the inconvenience caused to you.
We will do an urgent follow up with the couriers and revert back as soon as they respond.
Kind Regards,
The payCity Team
We do apologize for the inconvenience caused to you.
We will do an urgent follow up with the couriers and revert back as soon as they respond.
Kind Regards,
The payCity Team