1 reviews | Active since Jun 2014
I need to be refunded
I registered on Paycity and did a payment for a fine I received, although Paycity says they have no record of my payment the funds were deducted off my bank account. I've lodge a complaint Friday on their website and Danealle (#265619) responded Friday after close of business stating I must provide proof within 24hrs the email I used to register with is my work mail I only saw the response this morning and I sent my EFT and bank statement... I received an automated response from their system that my emails were auto deleted. Then I re-lodge the query this morning a received a totally inept response from Zukisa (#266000) \Unfortunately paycity is not linked to the traffic departments systems. Therefore we are only able to assist with viewing and paying of your traffic fines online. Please contact the relevant traffic department for any assistance with your query. Aarto traffic department number is *** or JMPD *** or Cape Town Traffic department ***."To top it all their phones isn't working . Help"""
Thank you for speaking to us yesterday.
Once again, we would like to apologise for the inconvenience and confusion around your payment.
As discussed, we can confirm that your payment was received and the fine has been marked as paid. The proof has been emailed to you. Thank you for confirming receipt.
We are looking into how your query was handled by our helpdesk and where there is a need to improve elements of our service, we assure you that steps will be taken in this regard. However, just to clarify, the only fines that we are unable to view are those that have been paid directly at the traffic authority. We are able to view and attend to fines and queries relating to all payments made through payCity.
Thank you, once again, for using payCity.
Kind regards
The payCity Team
Thank you for speaking to us yesterday.
Once again, we would like to apologise for the inconvenience and confusion around your payment.
As discussed, we can confirm that your payment was received and the fine has been marked as paid. The proof has been emailed to you. Thank you for confirming receipt.
We are looking into how your query was handled by our helpdesk and where there is a need to improve elements of our service, we assure you that steps will be taken in this regard. However, just to clarify, the only fines that we are unable to view are those that have been paid directly at the traffic authority. We are able to view and attend to fines and queries relating to all payments made through payCity.
Thank you, once again, for using payCity.
Kind regards
The payCity Team