Horrifying Customer Service

I am being treated like a fool, being sent from pillar to post . These people are suppose to refund me for the renewal disc that was not processed . It's taking weeks for me to be refunded. Imagine using my own airtime to beg my own money to be refunded. To the point of which they are now ignoring my calls. I wish they also refund me the airtime I used to call just to be sent from pillar to post. I am done with this horrible service. Imagine fooling your own customers. I am however going to take action against this horrifying service.