Horrible Service on PayCitys End

Disappointed by paycitys service.

I app**** for renewal of my license disc in the start of december as we are crossing the border and needed it by the last week of december.

I've been using paycity for 7 years now and their turn around time is usually 5 days. This time I have been waiting 16 days.

Contacted their customer service line telephonically and via email. The agent I spoke to on the phone told me that they should receive it by that afternoon or the next day from the license department and would then deliver (this was on the 5th day) and over email I was told it takes 5-7 working days so we waited till the 7th day and called in. Then we were told no the agent advised us wrong its 8-12 working days for us to receive it and it hasn't been received. So we waited again and we are now on the 11th day and haven't received any update about whats happening or why its taking so long.

There is no block and all the agents can not even tell me how far along its been processed or how long it will be delayed by or whats causing the delay. We cross the border in 2 days and pay city customer service is no help.

Don't think I will be using them again - might as well go stand in the line for a few hours would be faster than the terrible service we received this time around.

I will probably have to go to the licensing department at this point anyway and pay twice.

If paycity cannot deliver on their service I would like a refund and I will go to the licensing office myself.