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KM
Kgomotso M

1 reviews | Active since Nov 2020

16 Nov 2020, 06:05

Horrible Service from Paycity I would not recommend using thi service

Good day

What a horrible experience and terrible customer service I am experiencing twith Paycity regarding the renewal of my licence disk. I tried calling was kept waiting for long periods of time without even speaking to anyone. I sent several emails and received responses that my ticket has been escalated. I submitted my license disc renewal on the 22nd of October and when I go check progress it states "Awaiting user feedback", till this day I am not sure what the feedback is supposed to be as I have not received any correspondence regarding that, not by email or call..i was given a ticket ID: 49517 and ticket id:50441 when I sent an email and that's as far as I got. If my licence disc cannot be renewed I certainly would like to be refunded immediately. Regards Kgomotso Mabale

0
Replies (3)
paycity.co.za
paycity.co.za's reply16 Nov 2020, 08:27
Official
Our apologies for the experience that you have had while renewing your vehicle license.  One of our management team will be in contact with you to assist in resolving this issue for you. 

Regards
The payCity Team
KM
Kgomotso M's update25 Nov 2020, 06:51
Reviewer Update
I was given another ticket Id number for my refund request without timeliness. That was 4 days ago, no further communication has been received. So far nothing has happened from all the other previous ticket id's that I have received. Still waiting for my refund to show up in my account.
KM
Kgomotso M's update26 Nov 2020, 16:45
Reviewer Update
Thank you, the refund is now reflecting in my bank account. Please work on your customer service, people respond positively when they are being attended to.