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Aadil D
1 reviews | Active since Sept 2015
02 Jan 2022, 09:26
Horrible customer service
Bought an electricity voucher last night and still waiting for the voucher. For the last 3 purchases, the money goes out of my account and I must wait a few hours for PayCity to sort investigate their system issues and then get my voucher.
Received a call this morning from their consultant and was asked for my ID number and Credit Card Details. I refused to give my Credit Card Details over the phone for security reasons and the consultant cut the call on me.
Helpful (0)
Replies (3)0
Replies (3)
paycity.co.za's replyOfficial
03 Jan 2022, 09:28Dear Aadil
Our apologies for the experience that you have had while purchasing electricity. One of our administrators will be in contact with you to further investigate.
Regards
The payCity Team
Our apologies for the experience that you have had while purchasing electricity. One of our administrators will be in contact with you to further investigate.
Regards
The payCity Team
paycity.co.za's reply03 Jan 2022, 09:28
Official
Dear Aadil
Our apologies for the experience that you have had while purchasing electricity. One of our administrators will be in contact with you to further investigate.
Regards
The payCity Team
Our apologies for the experience that you have had while purchasing electricity. One of our administrators will be in contact with you to further investigate.
Regards
The payCity Team
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Aadil D's updateReviewer Update
03 Jan 2022, 19:012 days and numerous phone calls later still no assistance from this useless team, **** promises were made by their consultants that I will receive a phone call from their management.
Nobody wants to assist me unless I give them my credit card details over the phone. When I raise my security concern, they just cut the call.
Do not deal with these ********.
Nobody wants to assist me unless I give them my credit card details over the phone. When I raise my security concern, they just cut the call.
Do not deal with these ********.
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Aadil D's update03 Jan 2022, 19:01
Reviewer Update
2 days and numerous phone calls later still no assistance from this useless team, **** promises were made by their consultants that I will receive a phone call from their management.
Nobody wants to assist me unless I give them my credit card details over the phone. When I raise my security concern, they just cut the call.
Do not deal with these ********.
Nobody wants to assist me unless I give them my credit card details over the phone. When I raise my security concern, they just cut the call.
Do not deal with these ********.
paycity.co.za's replyOfficial
04 Jan 2022, 11:16Dear Aadil
Kindly note that you have been contacted by management in regards to resolving your issue however with the insufficient information we are not able to retrieve the transaction information therefore advised you that you are able to contact your bank to reverse the transaction.
Regards,
The payCity Team
Kindly note that you have been contacted by management in regards to resolving your issue however with the insufficient information we are not able to retrieve the transaction information therefore advised you that you are able to contact your bank to reverse the transaction.
Regards,
The payCity Team
paycity.co.za's reply04 Jan 2022, 11:16
Official
Dear Aadil
Kindly note that you have been contacted by management in regards to resolving your issue however with the insufficient information we are not able to retrieve the transaction information therefore advised you that you are able to contact your bank to reverse the transaction.
Regards,
The payCity Team
Kindly note that you have been contacted by management in regards to resolving your issue however with the insufficient information we are not able to retrieve the transaction information therefore advised you that you are able to contact your bank to reverse the transaction.
Regards,
The payCity Team