Helping me from Bad to Good service

I purchased an electricity voucher on the 6th of July, but never received the token, i had to buy again on the 7th and was penalized for high consumption, i had to buy again last night, and was penalized again. i phoned them just now and after me being difficult and redirected phoned the same person again and he helped me, i received my token within minutes after speaking to him again. thanks guys.