Grossly Incapable

On April 26, 2021 I loaded my car to pay city for license disc renewal. 2 days later I received feedback that I needed to load my bike as well as the department wouldn't renew one without the other. So I loaded the bike as well. All was well. On May 7th I received the disc for the bike, but not the car. I immediately informed them via mail the license disc for the car wasn't delivered. I followed up every 2 or so days; until on May 17th I received feedback that Pay City has requested a reprint of the disc. But this disc never came. I followed up again on the 25th to enquire on when I should expect the disc... and today, the 27th I am told that the status has been moved to "REFUND". The employee I am in contact with has no explanation as to why the status has changed, and again must follow up. It has been a month of waiting for a disc; and a month later I am no closer to any clarity regarding when I will receive the service that I paid for. Nobody seems to know what is going on; there is no feedback unless you constantly follow up. They are not capable of providing the service that you pay for... I am sure that if I stop following up today, I would never hear from them ever again.