Duplicate Fine Still Showing After Payment

I am extremely frustrated at this point. I received a fine (***), which I have already paid — receipt number ***. However, when I check the system, the exact same fine is still showing — identical picture, date, time, and amount — but now with a different notice number (***).

When I contacted your consultant at PayCity to resolve what is clearly a duplicate fine, I was told to get in touch with the Emfuleni Municipality. None of their contact numbers work, which makes this impossible.

This is completely unacceptable. PayCity works directly with municipalities, so it should not be my responsibility to chase around trying to fix an error that’s clearly on your system. I expect this matter to be investigated and corrected urgently.

Please confirm once the duplicate has been removed and the issue resolved.