BAD SERVICE, SLOW TURNARROUND TIME AND INVOICES POPPING OUT OF NOWHERE

Hi Paycity team

I am really annoyed by the level of service I am getting regarding the disc renewal of my two vehicles FP83YJGP and JR36YDGP.

Firstly the invoices change all the time, and you don't call. when I call you don't pick up and when you pick up you mention other invoices which just pop out of nowhere. This is very frustrating. I am no longer sure when will I get my discs since you also can't seem to know. I regret renewing my discs via this service and I will make sure to never do this mistake again, what I thought would be convenient turned out to be the worst nightmare.

If you have offices in Gauteng please let me know where they are so I can get the discs, I don't have time, and these cars are working and picking up fines every day. I can also go to the licensing department if that's possible but I am tired of waiting and not getting any updates until I call a number that only gets answered after 20 minutes.

To be honest I don't even know what I am now paying for because it seems you guys submit things late to the department.