Bad Service - Refund

I have paid for the renewal of my car license disc with PayCity and to date, I have not received my car disc. I have emailed, but they are not responding to my emails. I have called, and I am getting the SORRY for the inconvenience but no solution to the matter. This week alone I have spoken to 7 different people and still waiting for solutions or feedback. Today Spoke to Zimkhitha and I was on hold for 22 minutes, I then called again and a message was taken to be given to Ashler, and I am still waiting. Theres no communication from these ppl, if there's any it's just SORRY. I would to be refunded my money since i didn't get the service I paid for or they can just give my car disc. I will never recommend them to one. The service is just disgusting