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achmat A
1 reviews | Active since Sept 2016
15 May 2024, 08:33
Bad Service
Purchased prepaid water via mobile application. Received no token so contacted support. They sent me a token that does not work. Since then I have sent multiple emails with no response to getting a working token or a credit. Really disappointing service.
Helpful (0)
Replies (7)0
Replies (7)
paycity.co.za's replyOfficial
17 May 2024, 17:26Dear Achmat T
We apologize for the frustration experienced in this matter. Please be advised if you have been assisted as yet.
Kind Regards,
The payCity Team
paycity.co.za's reply17 May 2024, 17:26
Official
Dear Achmat T
We apologize for the frustration experienced in this matter. Please be advised if you have been assisted as yet.
Kind Regards,
The payCity Team
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achmat A's updateReviewer Update
19 May 2024, 12:30Hi.
I have still not been assisted with a refund or a working token.
Kind Regards,
Achmat du Toit
I have still not been assisted with a refund or a working token.
Kind Regards,
Achmat du Toit
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achmat A's update19 May 2024, 12:30
Reviewer Update
Hi.
I have still not been assisted with a refund or a working token.
Kind Regards,
Achmat du Toit
I have still not been assisted with a refund or a working token.
Kind Regards,
Achmat du Toit
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achmat A's updateReviewer Update
21 May 2024, 08:20It's the 21 May 2024 and still no response from this thread or via email.
Guess I would just have to accept that the money is lost.
Guess I would just have to accept that the money is lost.
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achmat A's update21 May 2024, 08:20
Reviewer Update
It's the 21 May 2024 and still no response from this thread or via email.
Guess I would just have to accept that the money is lost.
Guess I would just have to accept that the money is lost.
paycity.co.za's replyOfficial
24 May 2024, 15:30 Dear Achmat T
We apologize for the frustration experienced in this matter. Please be advised that token has been sent to you via email.
Kind Regards,
The payCity Team
paycity.co.za's reply24 May 2024, 15:30
Official
Dear Achmat T
We apologize for the frustration experienced in this matter. Please be advised that token has been sent to you via email.
Kind Regards,
The payCity Team
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achmat A's updateReviewer Update
03 Jun 2024, 11:37I appreciate the sent token, but it does not work. I have now been told to contact the power measurement utility directly. I have no idea on how to contact them. I would prefer a refund.
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achmat A's update03 Jun 2024, 11:37
Reviewer Update
I appreciate the sent token, but it does not work. I have now been told to contact the power measurement utility directly. I have no idea on how to contact them. I would prefer a refund.
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achmat A's updateReviewer Update
11 Jul 2024, 09:16Hi,
I guarantee that your finance department will see that no token was purchased for my R100 and therefore old tokens were sent to me as per my water utility company. Those were old tokens I purchased perviously on your portal. I have spent countless amounts of time to find this out. At this point I have given up, but it sad that I have to write of R100 because of an error on your system.
I guarantee that your finance department will see that no token was purchased for my R100 and therefore old tokens were sent to me as per my water utility company. Those were old tokens I purchased perviously on your portal. I have spent countless amounts of time to find this out. At this point I have given up, but it sad that I have to write of R100 because of an error on your system.
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achmat A's update11 Jul 2024, 09:16
Reviewer Update
Hi,
I guarantee that your finance department will see that no token was purchased for my R100 and therefore old tokens were sent to me as per my water utility company. Those were old tokens I purchased perviously on your portal. I have spent countless amounts of time to find this out. At this point I have given up, but it sad that I have to write of R100 because of an error on your system.
I guarantee that your finance department will see that no token was purchased for my R100 and therefore old tokens were sent to me as per my water utility company. Those were old tokens I purchased perviously on your portal. I have spent countless amounts of time to find this out. At this point I have given up, but it sad that I have to write of R100 because of an error on your system.
paycity.co.za's replyOfficial
15 Oct 2024, 08:10 Dear Achmat T
We apologize for the frustration experienced in this matter.
Kind Regards,
The payCity Team
paycity.co.za's reply15 Oct 2024, 08:10
Official
Dear Achmat T
We apologize for the frustration experienced in this matter.
Kind Regards,
The payCity Team