LN
Leah N
1 reviews | Active since Aug 2019
30 Sept 2022, 19:42
Bad customer service & support.
I purchased electricity on 20/09/2022 via the payCity app. The token email that I received had 3 different token numbers, none of them work. I tried calling the “helpdesk” but the number does not exist. I have emailed support multiple times, explaining my issue. All I am asking for is a new token number (that works) or a refund. I have received ZERO assistance.
Can someone please assist me?
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Replies (1)
paycity.co.za's replyOfficial
03 Oct 2022, 10:11Dear Leah
We do apologize for the inconvenience caused to you. The electricity meter requires a TID Rol***** and we would like to assist you with this by explaining what TID Rol***** is.
One of our ServiceDesk agents will make contact with you to explain and assist with the correct procedure, kindly provide us with a preferable time for you to take our call.
Kind Regards.
The payCity Team
We do apologize for the inconvenience caused to you. The electricity meter requires a TID Rol***** and we would like to assist you with this by explaining what TID Rol***** is.
One of our ServiceDesk agents will make contact with you to explain and assist with the correct procedure, kindly provide us with a preferable time for you to take our call.
Kind Regards.
The payCity Team
paycity.co.za's reply03 Oct 2022, 10:11
Official
Dear Leah
We do apologize for the inconvenience caused to you. The electricity meter requires a TID Rol***** and we would like to assist you with this by explaining what TID Rol***** is.
One of our ServiceDesk agents will make contact with you to explain and assist with the correct procedure, kindly provide us with a preferable time for you to take our call.
Kind Regards.
The payCity Team
We do apologize for the inconvenience caused to you. The electricity meter requires a TID Rol***** and we would like to assist you with this by explaining what TID Rol***** is.
One of our ServiceDesk agents will make contact with you to explain and assist with the correct procedure, kindly provide us with a preferable time for you to take our call.
Kind Regards.
The payCity Team