A month and a half waiting time

I ordered and payed for my licence to be renewed on 18 October 2020. Soon after this I received an email from Ashleigh Jacobs to tell me that there was something wrong with the application, but she could not tell me what. I asked her what to do and she gave me the number of Aarto. I called them to find that I did have outstanding fines, but that this was not the problem and this was not an obstacle in renewing my licence. I told her this and she told me to call the licensing department. This is pretty much an impossible task, but I did eventually get through to someone who told me that I would have to go in to the licensing department as they were not at liberty to give this information over the phone. I then took my papers to a company that does running to the licencing department. I emailed Ashleigh again to tell her this. This was a month and a half after paying for the service. The runners said there was no problem and renewed my licence and paid for it the same day. I then emailed Ashleigh to ask for a refund. I have since been receiving emails and sms informing me that my licence in on its way to me. I called the help desk yesterday and spoke to Mas-oodah, who said she would sort it out and call me back the same day. I have not heard from her yet.